Customer Success Manager


GAN Integrity

New York, NY

Background

Job Summary

GAN is transforming the way the world’s leading corporations deal with corruption, compliance and regulatory risk. We provide compliance teams around the globe with a powerful, intuitive software platform for managing all their compliance activities in one place.

We’re looking for a charismatic self-starter and proactive, technical individual who is experienced in onboarding enterprise customers of all levels of sophistication and who wants to grow their career in our fast-paced organization. The ideal candidate will build relationships with our existing customer base to ensure customer engagement, retention and satisfaction. This is a great opportunity to be one of the early members of our New York Customer Success team, closely collaborating with our team located in Copenhagen.

Responsibilities

  • Ownership of clients from onboarding through post live engagement
  • Support technical implementations such as Single Sign-On and systems integrations
  • Design and execute on each customer’s account plan
  • Ensure execution of renewal and upsell strategies
  • Identify opportunities for customers to extend the use of our compliance management software to help achieve maximum benefit and ROI
  • Overarching responsibility for assuring that CSM team is prepared for all current and future business needs
  • Ensure effective prioritization, assignment and execution of work
  • Ensure global cooperation between team members and consistent procedures and processes

Requirements

  • 3+ years experience working in a Customer Success role
  • Previous experience in a customer facing role in a SaaS company
  • Demonstrated ability to drive projects and ensure on-time delivery
  • Systems integration or equivalent experience is a plus
  • Proficient with project management software and processes
  • Solid technical understanding and general understanding of technologies such as AWS, SaaS, Cloud and System Integration – and ability to hold a technical discussion with customers
  • Bachelors degree required
  • Passionate about customer success and making life simpler with technology
  • Impeccable time management and communication skills

Interested Applicants

BENEFITS

  • Stock options
  • Flexible working hours
  • Excellent growth opportunities
  • Social gatherings like our company summer and Christmas party, team outings etc.
  • Working with talented and motivated people who love their work

Apply here