Customer Support Specialist

GAN Integrity

New York, NY


Job Summary

Join our growing Customer Success team as a core member of our Customer Support. GAN’s Customer Support provides support to our platform users. Responsibilities include managing, resolving, and preventing problems by providing consistent, high-level customer service and technical expertise. As a Support Specialist, you are a critical part of our client’s experience. You assist our users, troubleshoot issues, and find creative solutions to problems – all while providing a high level of customer service to every user. You will be well-trained on GAN’s advanced cloud platform and will become increasingly knowledgeable about cloud solutions. You will often work with our Customer Success Managers and the development team.


  • Provide high level customer service and technical support
  • Analyze technical issues to establish root cause, escalate to engineering as needed, and work to resolve support cases with customers
  • Collaborate across team to ensure issues are resolved as timely and effective as possible
  • Evaluate and handle incoming requests via phone and ticketing system
  • Manage resolution of user issues from password rest, to issues arising within complex workflow management tools
  • Identify gaps in resources and documentation to support future issue deflection
  • Support customer demos and RFPs
  • Build rapport with clients, end users and co-workers


  • 2+ years experience providing product and/or technical support (web based platforms preferred)
  • Thorough technical understanding and comfortable handling various operating systems (Windows, OS X, and Android)
  • Understanding of Application Programming Interface (API) interaction with web-based services
  • Experience with customer service platforms such as Zendesk
  • Experience with bug tracking platform – we use Jira
  • Ability to quickly build rapport with users/customers
  • Strong customer service, prioritization, multitasking, and communication skills
  • Excellent analytical, organizational, interpersonal and teamwork skills
  • Passionate about staying at the forefront of an ever-evolving technology landscape
  • Bachelor’s degree

Interested Applicants

Apply here